Redirection and Return Delivery

In international logistics, it is not always possible to deliver a shipment on the first attempt. The recipient may change the address, refuse the parcel, or unforeseen circumstances may require the return of goods.

Redirection — the change of delivery address during transportation or after the shipment has arrived in the destination country.
Return delivery (reverse logistics) — the organization of returning the goods to the sender, warehouse, or any other designated location.

U Post ensures the prompt organization of these processes with minimal delays and additional costs for our clients.

• Redirection of international shipments to a new address.
• Return of goods to U Post warehouses in Ukraine or the EU.
• Organization of redelivery after clarification of delivery details.
• Accounting, inspection, and reporting on returns.
• Consolidation of returns for further processing.
• Reconditioning of goods for reshipment after return (inspection, repackaging, document update).

• Online stores and e-commerce companies.
• Logistics partners working with marketplaces.
• Manufacturers and distributors involved in international shipping.
• Private customers in case of changing delivery circumstances.

Cooperating with U Post allows you to maintain full control over the entire delivery process — even in the event of unforeseen situations. We provide prompt shipment redirection and return management without complications for businesses or customers.

All information regarding shipment status, redirections, and returns is available in your personal account. We operate in real-time, promptly responding to every request.

With warehouses located in Ukraine and the EU, we can quickly process returns and optimize costs for reshipment or storage.